Terms of service

Introduction

Welcome to Loved.

These Terms & Conditions govern your access to and use of www.loved.co.in and purchases made through our online store.

By accessing our website or placing an order, you agree to these terms.

Products and Descriptions

Loved offers greeting cards, personalised message cards and gifting products.

We make reasonable efforts to display accurate product descriptions, images, dimensions and pricing.

Actual product colours may vary slightly due to screen settings, printing processes and material variations.

Personalised Products

Customers may personalise selected products by submitting information such as:

• Recipient names.

• Custom messages.

• Photographs.

• Other personalisation instructions.

Customers are responsible for reviewing the spelling, grammar and accuracy of the information submitted.

Loved will reproduce customer-submitted content as provided, subject to the selected product's specifications and applicable content restrictions.

Customer-Submitted Content

Customers confirm that they have the necessary rights and permissions to submit any photographs, artwork or other content for personalisation.

Content that is unlawful, abusive, infringing or otherwise prohibited by applicable law will not be accepted.

Pricing and Payments

All prices are displayed in Indian Rupees (INR), unless stated otherwise.

Applicable shipping charges and taxes will be displayed during checkout.

Orders are processed after successful payment confirmation.

Loved reserves the right to correct genuine pricing or listing errors and communicate with affected customers before proceeding with an order.

Order Acceptance

An order confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance where further verification is required.

Orders may be declined or cancelled for legitimate reasons, including suspected fraudulent activity, product unavailability or material listing errors.

Where an accepted order is cancelled by Loved, any applicable refund will be processed through the original payment method wherever possible.

Intellectual Property

All Loved brand names, logos, product designs, illustrations, photographs, website content and original creative materials are protected by applicable intellectual property laws.

Unauthorised copying, reproduction, commercial use or distribution is prohibited.

Limitation of Liability

Loved will exercise reasonable care in preparing and delivering products.

Nothing in these terms excludes consumer rights or liabilities that cannot be excluded under applicable Indian law.

Governing Law

These Terms & Conditions are governed by the laws of India.

Disputes shall be subject to the jurisdiction of competent courts having jurisdiction over the business, subject to applicable consumer protection laws.