At Loved, we carefully prepare every order to make sure your message reaches someone special.

Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Personalised orders may require additional coordination where customer information is incomplete or clarification is required.

If additional time is needed, we will communicate the expected timeline.

Delivery Timeline

Our estimated delivery timeline is:

• Order processing: 1–3 business days.

• Shipping and delivery: 3–7 business days after dispatch.

Delivery estimates are indicative and may vary depending on the delivery location, courier availability and other circumstances.

Shipping Charges

Applicable shipping charges will be displayed during checkout before the customer completes the purchase.

Any free-shipping offer will be subject to the conditions mentioned in the relevant promotion.

Order Tracking

Where tracking is available, shipment details will be shared through the registered email address or mobile number.

Customers may contact hello@loved.co.in for assistance with delivery-related enquiries.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address and contact number.

If a shipment cannot be delivered because of incorrect or incomplete information supplied by the customer, additional delivery charges may apply for re-shipping.

Delayed Deliveries

Delivery timelines may be affected by:

• Courier service disruptions.

• Weather conditions.

• Public holidays.

• Remote delivery locations.

• Incorrect address information.

• Other circumstances beyond our reasonable control.

We will make reasonable efforts to assist customers in tracking delayed shipments.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery.

Please share:

• Order number.

• Photographs of the outer packaging.

• Photographs of the damaged product.

• A brief description of the issue.

We will review the complaint and provide an appropriate resolution.

Shipping Support

For delivery-related assistance:

Email: hello@loved.co.in