Contact information

We Are Here to Help

At Loved, we believe every order should come with a thoughtful customer experience.

Whether you need assistance with a product, customisation, payment, delivery or refund, our team is here to help.

Contact Details

Brand: Loved

Website: www.loved.co.in

Customer Support Email: hello@loved.co.in

Instagram: @loved.co.in

Customer Support Hours

Customer enquiries are reviewed during business working hours.

Our target response time is 24–48 business hours.

This is a service target and not a guarantee of resolution within that period.

Information to Include

For faster assistance, customers should provide:

• Full name.

• Order number.

• Registered email address or mobile number.

• Description of the enquiry.

• Supporting photographs or documents, where relevant.

Complaints and Grievances

Customers may raise complaints through our customer support email.

Loved will acknowledge complaints within 48 hours and endeavour to resolve them within one month, in accordance with applicable requirements.

Grievance Officer: Details to be published before launch.

Grievance Officer Email: To be confirmed.

Business Address: To be confirmed.

Customer Experience

We aim to:

• Provide clear product information.

• Communicate order updates.

• Handle customer information responsibly.

• Resolve genuine product and delivery issues.

• Treat every customer with respect.

Thank you for choosing Loved.

Loved — as you are.